IN A CRISIS?   CALL NOW.     CENTRAL AZ   1-800-631-1314   |  NORTHERN AZ   1-877-756-4090

IN A CRISIS?   CENTRAL AZ  1-800-631-1314  |   NORTHERN AZ  1-877-756-4090

IN A CRISIS?  CALL NOW.
CENTRAL AZ  
 1-800-631-1314
NORTHERN AZ  1-877-756-4090

Telehealth

Olive Health Center

27th Avenue Health Center

McDowell Health Center

Stapley Health Center

23rd Avenue Health Center

Priest Health Center

51st Avenue Health Center

32nd Street Counseling Center

Campbell Counseling Center

Our same-day telehealth
visit promise to you.

 

It’s now Twenty- Twenty- WON!
We want all of our patients to WIN by staying on track with their health goals. At Terros Health we’re making everyday a little brighter with our Same-Day Telehealth Visit Promise, covering our patients in every way, from medical checkups to counseling sessions, to small challenges or big goals, giving the doctor’s visit a whole new look and meaning!

Stay safe and stay connected, schedule your telehealth visit today!

telehealth_visit_Medical

Fast, easy access to healthcare
is just a click away.

Many times, our medical providers will still be able to make treatment recommendations, offer potential diagnoses and even prescribe medication over the call.   Below are common conditions we treat:

Chronic Disease Management

Mental & Emotional Health

Flu & Respiratory Illnesses

Allergies

New Parenting Questions & Pediatric Advice

Urinary Tract Infection Feminine Health Care

Test Results

Rashes & Skin Complaints

Ear, Eye & Sinus Infections

Smoking Cessation

Nutritional Counseling

Back Pain

Injury or Infection Follow Up

Disclaimer: Terros Health providers can decide whether an in-person visit may be recommended for treatment including common conditions listed on our website. If for any reason a patient is unable to keep their scheduled telehealth appointment, it is the responsibility of the Patient, Parent, and/or Legal Guardian to call (602-685-6000) Terros Health staff, at least twenty-four (24) hours in advance, to cancel.

We made it easy and convenient,
here is how to get started!

New Patients

New to Terros Health?
We provide people care by caring people, and we want to help! 
Call 602-685-6000  to schedule an appointment. We can get you started today!

Existing Patients

Existing patients can schedule an appointment that meets their needs by contacting the health center at which they are usually seen, or by contacting their care manager.

Frequently Asked Questions

Why use virtual appointments?
  • We can provide uninterrupted access to high-quality medical and counseling care.
  • We reduce the number of people at our clinics, creating a safer environment for our providers, employees, and patients who require in-person treatment.
  • We support guidelines for social distancing.
What about an existing appointment?

If you already have an appointment, your provider will suggest whether a telehealth or in-person visit is the best option. If a telehealth visit is best, our scheduling team will call you to provide all of the information you need.

What platform is used for telehealth?

We are using phone and video conference platforms to connect patients with our caring professionals. The video conferencing platforms we utilize are Cisco WebEx and OTTO.

For intake assessments and individual appointments, Terros Health staff will call the number we have on file for you. Please note that this number may not register as “Terros Health” and can appear to be coming from a blocked number. Group sessions are held entirely through Cisco Webex as this allows us to maintain the privacy of therapeutic settings while providing telehealth services.

How can I access Cisco WebEx or OTTO?

Cisco WebEx is available through a computer desktop internet connection or can be downloaded as an app onto a smartphone. If your smartphone is an Android device, you can download this in the Google Play Store or Amazon’s Appstore. If your smartphone or mobile device is an Apple product (iPhones, iPod Touch devices, and iPads), you can download this as an app through the App Store on your device.

Once you download the Cisco Webex app on your smartphone, please make sure to open the app and complete the prompted questions. By fully registering in the app, when it is time for your services you can simply open your emailed Webex invite, hit join, and there will be no need to enter passwords.

For instructions on how to start your telehealth appointment using OTTO, please review the patient quick start guide.

How will I know what to do to meet with my provider at the time of my appointment?

For intakes and individual appointments, if you are meeting by phone, your provider will call you at the phone number you provided when you set up the appointment. They will call you at the appointment time scheduled, so be sure to accept the call you are receiving at that time in order to keep your appointment.

For group services you will receive an email invite for the group. If you are appropriately registered with the Cisco Webex application on your smartphone, then all you will have to do is open the email invite and hit “join.” This process is the same for individual sessions held over Webex.

What if I don’t have a phone or internet access at the time of my appointment?

We are here to serve every patient regardless of their circumstances. In person appointments are available. If you are concerned about using technology for your appointment, we can schedule you for an in-person appointment at the health center location closest to you. All patients entering our health centers can expect a simple screening process by staff at the entrance of the building.

We are working with referral sources and Terros Health care management teams to provide resources for individuals without access to phones or with limited data plans. For patients who need to come into the clinic due to technology concerns, we can offer a specific telehealth room for the patient to complete their session on the site, still using telehealth services. This helps to prioritize health and safety for both patients and Terros Health employees.

Contact any of our Health Centers Today!

 OLIve 
 health Center 

Olive_health_center_thumbnail

 27th Avenue  
 Health Center

27th_Avenue_health_center_thumbnail

Central Phoenix

 mcdowell 
 Health Center

 Stapley 
 Health Center

Request a Telehealth Appointment.

For questions about our Telehealth services, you can call, email, or send us a message. We will get back to you within 24 hours.

12 + 3 =

/   Specialty services   /  Telehealth

Same-Day Telehealth Visits

Get care from our providers online.

Health Centers

Olive Health Center                     27th Avenue Health Center                      McDowell Health Center                 Stapley Health Center 

Health Centers 2

23rd Avenue Health Center                     Priest Health Center                      51st Avenue Health Center 

Counseling Centers

 32nd Street Counseling Center                              Campbell Counseling Center  

Our same-day telehealth visit promise to you.

 

It’s now Twenty- Twenty- WON!
We want all of our patients to WIN by staying on track with their health goals.  At Terros Health we’re making everyday a little brighter with our Same-Day Telehealth Visit Promise, covering our patients in every way, from medical checkups to counseling sessions, to small challenges or big goals, giving the doctor’s visit a whole new look and meaning!

Stay safe and stay connected, schedule your telehealth visit today!

telehealth_visit_Medical

Fast, easy access to healthcare
is just a click away.

Many times, our medical providers will still be able to make treatment recommendations, offer potential diagnoses and even prescribe medication over the call. Common conditions we treat:

Chronic Disease Management

Mental & Emotional Health

Flu & Respiratory Illnesses

Allergies

New Parenting Questions & Pediatric Advice

Urinary Tract Infection Feminine Health Care

Test Results

Rashes & Skin Complaints

Ear, Eye & Sinus Infections

Smoking Cessation

Nutritional Counseling

Back Pain

Injury or Infection Follow Up

Disclaimer: Terros Health providers can decide whether an in-person visit may be recommended for treatment including common conditions listed on our website. If for any reason a patient is unable to keep their scheduled telehealth appointment, it is the responsibility of the Patient, Parent, and/or Legal Guardian to call (602-685-6000) Terros Health staff, at least twenty-four (24) hours in advance, to cancel.

We made it easy and convenient,
here is how to get started!

New Patients

New to Terros Health? We provide people care by caring people, and we want to help! Call 602-685-6000 to schedule an appointment. We can get you started today!

Existing Patients

Existing patients can schedule an appointment that meets their needs by contacting the health center at which they are usually seen, or by contacting their care manager.

Frequently Asked Questions

Why use virtual appointments?
  • We can provide uninterrupted access to high-quality medical and counseling care.
  • We reduce the number of people at our clinics, creating a safer environment for our providers, employees, and patients who require in-person treatment.
  • We support guidelines for social distancing.
What about an existing appointment?
If you already have an appointment, your provider will suggest whether a telehealth or in-person visit is the best option. If a telehealth visit is best, our scheduling team will call you to provide all of the information you need.
What platform is used for telehealth?

We are using phone and video conference platforms to connect patients with our caring professionals. The video conferencing platforms we utilize are Cisco WebEx and OTTO.

For intake assessments and individual appointments, Terros Health staff will call the number we have on file for you. Please note that this number may not register as “Terros Health” and can appear to be coming from a blocked number.

Group sessions are held entirely through Cisco Webex as this allows us to maintain the privacy of therapeutic settings while providing telehealth services.

How can I access Cisco WebEx or OTTO?

Cisco WebEx is available through a computer desktop internet connection or can be downloaded as an app onto a smartphone. If your smartphone is an Android device, you can download this in the Google Play Store or Amazon’s Appstore. If your smartphone or mobile device is an Apple product (iPhones, iPod Touch devices, and iPads), you can download this as an app through the App Store on your device.

Once you download the Cisco Webex app on your smartphone, please make sure to open the app and complete the prompted questions. By fully registering in the app, when it is time for your services you can simply open your emailed Webex invite, hit join, and there will be no need to enter passwords.

For instructions on how to start your telehealth appointment using OTTO, please review the patient quick start guide.

How will I know what to do to meet with my provider at the time of my appointment?
For intakes and individual appointments, if you are meeting by phone, your provider will call you at the phone number you provided when you set up the appointment. They will call you at the appointment time scheduled, so be sure to accept the call you are receiving at that time in order to keep your appointment.

For group services you will receive an email invite for the group. If you are appropriately registered with the Cisco Webex application on your smartphone, then all you will have to do is open the email invite and hit “join.” This process is the same for individual sessions held over Webex.
What if I don’t have a phone or internet access at the time of my appointment?
We are here to serve every patient regardless of their circumstances. In person appointments are available. If you are concerned about using technology for your appointment, we can schedule you for an in-person appointment at the health center location closest to you. All patients entering our health centers can expect a simple screening process by staff at the entrance of the building.

We are working with referral sources and Terros Health care management teams to provide resources for individuals without access to phones or with limited data plans. For patients who need to come into the clinic due to technology concerns, we can offer a specific telehealth room for the patient to complete their session on the site, still using telehealth services. This helps to prioritize health and safety for both patients and Terros Health employees.

Contact any of our
Health Centers Today!

 OLIve 
 health Center 

Olive_health_center_thumbnail

 27th Avenue  
 Health Center

27th_Avenue_health_center_thumbnail

Central Phoenix

 mcdowell 
 Health Center

 Stapley 
 Health Center

New Patients      Call  602-685-6000

Request a Telehealth Appointment.

For scheduling or general questions about our Telehealth services, you can call, email, or send us a message. We will get back to you within 24 hours.

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