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Frequently Asked Questions

What insurance plans do you accept?
We accept most major insurance plans, as well as AHCCCS, Medicaid, and Medicare.  Because the insurance plans we accept may change, we ask that you contact our Patient Access Center at 602-685-6000 to determine if your plan is qualified under our contract with that company.

Terros Health will not discriminate in the provision of services to an individual (i) because the individual is unable to pay; (ii) because payment for those services would be made under Medicare, Medicaid, or the Children’s Health Insurance Program (CHIP); or (iii) based upon the individual’s race, color, sex, national origin, disability, religion, age, or sexual orientation.

How do I schedule an appointment?

To schedule an appointment call our Patient Access Center at 602-685-6000, Monday through Friday from 8 to 5 p.m.

Who can Terros Health help?

We can help people seeking medical care and those struggling with mental health and substance use disorders. We also provide support for families in need of restoration and those in crisis situations. Honoring our differences guides our commitment to inspiring change for life with children and adults of all ages, ethnic and cultural backgrounds, sexual orientations, religious and spiritual preferences, and economic situations.

Through our core values of integrity, compassion and empowerment, we help create life solutions for children, families and communities.

If you need information about Terros Health programs and services, scheduling an appointment or assistance contacting any of our locations, call our Patient Access Center at 602-685-6000, Monday through Friday from 8:00 AM-5:00 p.m.

Who pays for my treatment?

You are responsible for your payment. We accept most major insurances, including most AHCCCS plans. We also provide a sliding fee scale for our private-pay patients, which is based on your verified income. Call our Patient Access Center
602-685-6000 for more information about the requirements, and to see if you are eligible for a discounted rate.

What do I do if I am experiencing a life-threating emergency?

If you are experiencing an overwhelming life crisis and need immediate confidential help, call Crisis Response Network at
602-222-9444 (Phoenix) or 1-877-756-4090 (Northern Arizona)

How can I cancel or reschedule an appointment?

Please call our Patient Access Center at 602-685-6000, Monday through Friday from 8 to 5 p.m., to reschedule your appointment.

Who can I call if I am struggling with my sobriety?

We offer services to help strengthen your sobriety and deepen your recovery. Call 602-685-6000 today to schedule an appointment, Monday through Friday from 8 to 5 p.m.

Do you offer free HIV or STI information and free testing?

Yes, we offer education, information, helpful resources, as well as free testing at our HIV and STI Clinic at 333 East Indian School Road, Phoenix AZ 85012. For more information, please call 602-685-6086, Monday through Friday from 9 to 5 p.m.

In search of Community Resources?

At Terros Health, we hope to be your medical home, taking care of your physical and mental health in one location. But there are certainly times when you’ll need assistance from agencies elsewhere in the community. We suggest you visit Arizona 2-1-1, a comprehensive community information and referral site. Here, you’ll find resources for:
Disability services
Domestic violence
Employment
Family services
Food
Clothing & help paying bills
Housing & shelter
Veteran & military services

New Patients     Call  602-685-6000