Frequently Asked Questions
What insurance plans do you accept?
We accept most major insurance plans, as well as AHCCCS, Medicaid, and Medicare. Because the insurance plans we accept may change, we ask that you contact our Customer Support Center at 602-685-6000 to determine if your plan is qualified under our contract with that company.
Terros Health will not discriminate in the provision of services to an individual (i) because the individual is unable to pay; (ii) because payment for those services would be made under Medicare, Medicaid, or the Children’s Health Insurance Program (CHIP); or (iii) based upon the individual’s race, color, sex, national origin, disability, religion, age, or sexual orientation.
How do I schedule an appointment?
To schedule an appointment call our Customer Support Center at 602-685-6000, Monday through Friday from 8 to 5 p.m.
Who can Terros Health help?
We can help people seeking medical care and those struggling with mental health and substance use disorders. We also provide support for families in need of restoration and those in crisis situations. Honoring our differences guides our commitment to inspiring change for life with children and adults of all ages, ethnic and cultural backgrounds, sexual orientations, religious and spiritual preferences, and economic situations.
Through our core values of integrity, compassion and empowerment, we help create life solutions for children, families and communities.
If you need information about Terros Health programs and services, scheduling an appointment or assistance contacting any of our locations, call our Customer Support Center at 602-685-6000, Monday through Friday from 8:00 AM-5:00 p.m.
Who pays for my treatment?
You are responsible for your payment. We accept most major insurances, including most AHCCCS plans. We also provide a sliding fee scale for our private-pay patients, which is based on your verified income. Call our Customer Support Center
602-685-6000 for more information about the requirements, and to see if you are eligible for a discounted rate.
What do I do if I am experiencing a life-threating emergency?
If you are experiencing an overwhelming life crisis and need immediate confidential help, call Crisis Response Network at
602-222-9444 (Phoenix) or 1-877-756-4090 (Northern Arizona)
How can I cancel or reschedule an appointment?
Please call our Customer Support Center at 602-685-6000, Monday through Friday from 8 to 5 p.m., to reschedule your appointment.
Who can I call if I am struggling with my sobriety?
We offer services to help strengthen your sobriety and deepen your recovery. Call 602-685-6000 today to schedule an appointment, Monday through Friday from 8 to 5 p.m.
Do you offer free HIV or STI information and free testing?
Yes, we offer education, information, helpful resources, as well as free testing at our HIV and STI Clinic at 333 East Indian School Road, Phoenix AZ 85012. For more information, please call 602-685-6086, Monday through Friday from 9 to 5 p.m.
In search of Community Resources?
At Terros Health, we hope to be your medical home, taking care of your physical and mental health in one location. But there are certainly times when you’ll need assistance from agencies elsewhere in the community. We suggest you visit Arizona 2-1-1, a comprehensive community information and referral site. Here, you’ll find resources for:
Clothing & help paying bills
Housing & shelter
Veteran & military services
How can I be a part of the Terros Health Residency Program?
Terros Health Counseling is committed to contributing to the community by providing the highest quality training for graduate students, new therapists, and mental health practitioners. The Terros Health Counseling Residency Program provides master’s level therapists with a unique opportunity to attain licensure with the Board of Behavioral Heath Examiners while receiving intensive training in empirically based therapies.
Our goal is to train residents to become highly-skilled clinicians who can work successfully with the seriously mentally ill population. Included in our program is extensive training in Dialectical Behavioral Therapy (DBT), which is a treatment for clients who have been diagnosed with borderline personality disorder. We also offer training in other cognitive and behaviorally based treatments which are highly -effective and which provide our residents with clear methods of working successfully in the current managed care environment.
The Residency Program requires a one-year commitment and is a full-time salaried position with benefits. The program consists of the following weekly commitments:
- 28 scheduled client hours
- 1 hour individual supervision; 2 hours group supervision
- 3-4 hours of training in empirically based therapies
- 2-3 hours local office staff meetings/DBT consultation group
- Daily documentation / paperwork / other administrative tasks
The Residency Program runs September-August, though early positions (Pre-Residency) may be offered throughout the year. Individuals interested in our program are encouraged to apply early in order to be considered for Pre-Residency positions.
To apply to this program, please visit our Careers page
and click on “Terros Health Openings”. Complete the application and upload your resume. Also, email us a letter expressing your interest in the program with the following information:
- Cover letter that provides a narrative of your employment goals and that including but not limited to graduation status
- Exam status (completed, scheduled, passed, etc.)
- Licensure status (processed, applied, anticipated application date, etc.)
- Reference List with phone numbers (3 professional references), to the email address, below
Submissions and additional inquiries about our Internship Program may be sent to (no phone calls, please): CBT.DBT.Residency@terros.org
How can I be a part of the Terros Health Internship Program?
The Terros Health Counseling Internship Program provides graduate students enrolled in counseling, social work or marriage and family therapy programs, the opportunity to see clients and be supervised in both individual and group environments. This structured internship program enables graduate students to practice skills learned in their graduate program while participating in a clinical setting that operates from empirically based treatment orientations.
Interns will receive some exposure to training in DBT, CBT, and ACT strategies, though they will not be expected to utilize the models in their clinical work. The internship program requires a 9 to 12 month commitment.
The program consists of the following weekly commitments:
- 10-12 scheduled client hours (individual, family or group)
- 1-2 hours individual supervision (based on program requirements)
- 2 hours group supervision (for intern cohorts of 4 or more)
- 2-3 hours local office staff meetings/DBT consultation group
- Daily documentation/paperwork/other administrative tasks
To apply to this program, please send the following:
- Cover letter that provides a narrative of your internship goals including desired start date
- Resume / Curriculum Vitae (mailed or emailed)
- Professional Reference List with phone numbers (3 professional references)
- Two professional letters of recommendation; scanned and emailed to the email address, below
Interviews are scheduled with qualified applicants year round.
Submissions and additional inquiries about our Internship Program may be sent to (no phone calls, please): CBT.Internships@terros.org
© Terros Health 2019